LH Customer Service Here, what we can help you?

Exchange & Return

Jewelry Repairs

Special Order

General Question

We want you to be completely happy with your order.  If for any reason you are not satisfied, we will gladly accept your timely return of unworn or defective merchandise. 

Returned merchandise should include the original packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.  A pickup and/or restock fee may apply.  All merchandise must be returned within 15 days of receipt of merchandise.

Jewelry Repair

Thanks for contacting us about your Lois Hill jewelry.

All Lois Hill items are guaranteed for 2 years against normal wear and tear.  Watches have a 2-year warranty.

Repair Timeline:
Repairs take 4-6 weeks upon receiving your piece.  A valid receipt is needed, and online purchases are recorded.

Repair cost:
Charges are based on labor and time.

Submission Options:
Expedite by sending a photo via WhatsApp or complete the form.
For a prompt response, WhatsApp us at +1 646 852 2046.  We accept repairs for items up to 5 years old.

Format for Inquiry:
  • Type of Product (e.g., Necklace, Watch):

  • Name:

  • Email Address:

  • Shipping Address:

  • Contact Number:

  • Date of Purchase:

  • Purchase Location (Store/Website):

  • Brief Description of the Problem:

  • Attach a Photo of the Item:

or fill this form for repairs.
Response Time:
Our team will review and respond quickly.  Thanks for choosing Lois Hill Jewelry!